Who we are
Tuition 11 Plus (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website https://tuition11plus.com/ (the “Website”).
1. Information We Collect
We may collect and process the following personal data:
- Personal Details: Name, email address, phone number, and postal address when you contact us or register for services.
- Payment Information: If you make a purchase, we process payment details securely.
- Technical Data: IP address, browser type, and browsing history through cookies and analytics tools.
- Communications: Any correspondence you send us via email or contact forms.
2. How We Use Your Data
We use your personal data for the following purposes:
- To comply with legal obligations.
- To provide and manage our tuition services.
- To respond to your enquiries and customer service requests.
- To process payments and maintain records.
- To improve our website experience and marketing efforts.
3. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
- Contractual necessity: To fulfil our agreements with you.
- Legitimate interests: To improve our services and respond to queries.
- Consent: For marketing communications (you can withdraw at any time).
- Legal obligation: To comply with UK laws.
4. Data Sharing & Security
We do not sell or rent your personal data. However, we may share it with:
- Service Providers: Payment processors, IT support, and analytics providers.
- Legal Authorities: If required by law or to protect our rights.
We implement appropriate security measures to protect your data from unauthorised access.
5. Your Rights
You have the following rights under the UK GDPR:
- Access & Correction: Request a copy of your data or correct inaccuracies.
- Erasure: Request deletion of your data where applicable.
- Objection & Restriction: Object to processing or restrict how we use your data.
- Data Portability: Request your data in a structured format.
- Withdraw Consent: Unsubscribe from marketing at any time.
To exercise these rights, contact us at contact@tuition11plus.com
6. Cookies & Tracking Technologies
We use cookies to enhance user experience. You can manage cookie preferences via your browser settings. Please refer to our cookie policy for details.
7. Third-Party Links
Our Website may contain links to external sites. We are not responsible for their privacy practices.
8. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our Website.
9. Contact Us
For any privacy-related questions, please contact us at: contact@tuition11plus.com